Key Highlight:  International & Wireless Savings

The import-export business is built on personal relationships and being responsive and communicative with business partners and customers critical to success. Proximiti can provide your firm with great communications solutions that will make your company easier to work with while reducing your communications costs. Take the following typical example: A Tampa based import export firm has extensive business relationships in Mexico and other parts of South America and the business has grown substantially over the past five years. The hours are long as time zones and different business customs make the work day extend beyond the normal 8 to 5 work day. Associates often handle inquiries from home or on their cell phones and while the growth in e-mail makes communications often simpler, the personal touch is what really drives the business.

The problems with traditional telephone services that Proximiti addressed for this firm are as follows:
- Proximiti's hosted key system allows inbound calling to be connected wherevery employees might be including home offices or cell phones;
- Proximiti provides local telephone numbers from many of the countries served by the company allowing for customers to inexpensively reach associates;
- Proximiti cell phones allow for very inexpensive international calling whether inbound or outbound;
- Proximiti conference calling delivers easy to use services connecting suppliers, company associates, and customers to address key issues in a fraction of the time and build the business much more efficiently; and,
- It's one system, one bill, and the savings on overall telecom and administrative costs almost 50% less expensive.

Proximiti met with company associates to determine their needs, looking at the voice and data network configuration, the calling patterns and needs, and reviewing existing service agreements. After determining the appropriate solution designed to meet the customer's needs, Proximiti presented the solution.

Proximiti proposed the following:
- Replace the existing phone system in the office with the 3600 and provide extra phones for key employees to plug into their home cable modems;
- Proximiti provided 10 cell phones, ported existing telephone numbers of key sales associates, and linked those into the overall solution;
- Proximiti performed a site survey at the main office, suggested minor modifications to the data network configuration to insure high quality voice traffic management, and updated the IP network to handle other needs as well;
- Proximiti then provided local telephone numbers in four of the six primary countries served by the company that automatically are routed to the Proximiti provided phone system and network;
- Proximiti upgraded the data network providing the company with a higher speed and higher bandwidth service that costs 40% less than what they had been using;
- Proximiti ported the company's US phone numbers including their toll free number;
- Proximiti then set up an auto-attendant with both English and Spanish prompts, call routing rules, voice mailboxes, and other normal features;
- Proximiti provided handsets for personnel that work after hours from home and a key sales associate that worked from home in another city;
- Proximiti international calling rates are often 50% or more less expensive than traditional services and its domestic calling for $30 unlimited local and long distance per phone line at the office saved substantially on domestic calling as well;
- Proximiti provided a half day of on site training, showed the office manager how to update their system as needed, and provided a full set of training literature; and,
- Proximiti offers continuous support and one place to call and one consolidated easy to read bill.

Customer Reaction:
"I can't believe that this hasn't been done before. It makes my telephone system work just like e-mail, I can be anywhere and still maintain connectivity with key clients, associates, and partners. And when I'm busy, the calls can get routed to other associates or go to voice mail. The wireless savings alone are simply terrific and the Proximiti team was terrific in working with our staff. They provided a range of options, I could have used my existing telephone system, but the saving were so substantial and the increased features so useful to our business, that it funded itself. We are more productive, associates aren't stuck at the office at all hours, and everyone's happier. I'm the happiest, our business will grow more than 25% this year!"